Customer Satisfaction Tracking
Measure Customer Experience in Real Time
Maintaining a high customer satisfaction rating is crucial for all companies, and tracking this metric in real-time is important so that you can quickly identify and resolve customer pain points.
Using GeoPoll’s real-time mobile surveying platform, you can easily track customer experience on a regular basis, collecting data via trigger polls on product packaging or in-store, by sending surveys to an existing customer database, or by identifying your customers through targeting of GeoPoll’s own respondent panel. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high customer satisfaction rating.
Customer Satisfaction Tracking Process
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IDENTIFY KPIs
Identify the customer touchpoints and Key Performance Indicators you'd like to track over time
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TARGET AUDIENCE
Target customers by using your own customer database, through trigger polls, or by finding your customers within GeoPoll's large respondent panel
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TRACK CUSTOMER SATISFACTION
GeoPoll will send regular surveys via text (SMS), mobile web, mobile application, or other modes to track customer satisfaction
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ANALYZE REAL TIME DATA
Data is visualized in a custom dashboard so that you can track changes over time and filter by demographic
