Monitoring & Evaluation

Recently, articles have been posted to news sites in the development industry with headlines that read something along the lines of, “Well, Our Initiative Failed.” Conversely, other articles in [...]

Net Promoter Score is a metric that provides insight into the loyalty and enthusiasm that consumers have for a particular brand. Customer experience satisfaction is statistically calculated in [...]

Last week Amy Sweeney and I went to one of the biggest conferences either of us had ever seen, the American Evaluation Association’s annual shindig with more than 3500 participants and more than [...]